Privacy Policy

This Privacy Policy explains how GogoIT, Inc. ("GogoIT," "we," "us," or "our") collects, uses, shares, and protects information when you access or use our websites, dashboards, and software platform, including our automation systems, AI tools, integrations, and related services (collectively, the "Platform").

If you do not agree with this Privacy Policy, do not use the Platform.

1. Information We Collect

We collect information in three main ways: information you provide, information collected automatically, and information from third parties.

1.1 Information You Provide

• Account and profile information such as your name, email address, password, phone number, brokerage or team name, role, and related account details.
• Billing information such as billing name, billing address, and payment status. Payments are processed by third-party payment processors (for example, Stripe). We do not store full payment card numbers.
• Content and assets you upload such as photos, logos, headshots, brand elements, intro and outro assets, marketing preferences, prompts, and other files you add to the Platform.
• Voice and audio data if you enable narration or voice features, including voice recordings or voice samples you provide.
• Support communications including messages and files you send to us by email or through in-app support.

1.2 Information We Collect Automatically

• Device and usage data such as IP address, browser type, device identifiers, pages viewed, features used, timestamps, and referral URLs.
• Cookies and similar technologies used for authentication, security, analytics, and improving the Platform. You can control cookies through your browser settings, though disabling cookies may limit functionality.

1.3 Information From Third Parties

Depending on which features you use, we may receive limited information from:

• Payment providers for subscription status, invoices, and payment confirmations.
• Connected platforms and integrations you authorize for scheduling or posting, such as account identifiers and authorization tokens.
• Data providers you connect, subject to your permissions and agreements.
• Infrastructure and processing providers that help deliver AI generation, voice narration, rendering, storage, and delivery.

2. How We Use Information

We use information to:

• Provide, operate, and maintain the Platform, including account setup, authentication, storage, and delivery
• Generate content you request, including scripts, captions, voice narration, thumbnails, and video outputs
• Schedule and deliver content through integrations you choose
• Process billing and subscriptions and help prevent fraud
• Provide customer support and respond to requests
• Improve and secure the Platform, including debugging, monitoring performance, and abuse prevention
• Comply with legal obligations and enforce our Terms of Service

2.1 AI and Automation

When you use AI or automation features, we process your inputs (for example, prompts, business descriptions, preferences, and other data you provide) to generate outputs. You are responsible for reviewing Generated Content before publishing.

3. How We Share Information

We do not sell your personal information. We may share information in the following cases:

3.1 Service Providers

We share information with vendors that help us run the Platform, such as hosting providers, storage providers, analytics and monitoring tools, AI and voice processing providers, customer support tools, and payment processors. These providers are permitted to process information only to provide services to us.

3.2 Integrations You Choose

If you connect Third-Party Services, we share information as needed to perform actions you request (for example, scheduling a post). The third party’s use of your information is governed by their policies.

3.3 Legal and Safety

We may disclose information if required to comply with law, respond to lawful requests, protect rights and safety, investigate fraud or abuse, or enforce our Terms.

3.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

4. Data Retention

We retain information for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, enforce agreements, and maintain backups and security logs. Retention may vary by plan features and system requirements. After cancellation or termination, we may retain information for a limited period and then delete it in our discretion unless legally required to retain it longer.

5. Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information. However, no system is completely secure and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your login credentials and for restricting access to your account.

6. Your Choices and Rights

6.1 Account Updates

You may update certain account details within the Platform.

6.2 Cookies

You can control cookies through your browser settings. Disabling cookies may affect Platform functionality.

6.3 Marketing Communications

You may opt out of non-essential marketing emails by using the unsubscribe link. We may still send important service-related communications, including billing, security, and operational notices.

6.4 Data Requests

You may request access, correction, or deletion of certain information by emailing support@gogoit.com. We may need to verify your identity and may retain certain information as required by law or for legitimate business purposes.

7. Children’s Privacy

The Platform is not directed to children under 13 and we do not knowingly collect personal information from children.

8. International Users

If you access the Platform from outside the United States, you understand that information may be processed and stored in the United States and other locations where our service providers operate.

9. California Privacy Notice

If you are a California resident, you may have rights under California law, including the right to request information about how we handle your personal information. We do not sell personal information. To make a request, contact support@gogoit.com.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The Effective Date above reflects the latest version. Continued use of the Platform after updates constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or privacy practices, contact:

GogoIT, Inc.
2006 N Sepulveda Blvd, Manhattan Beach, CA 90266
support@gogoit.com